1. Privacy Policy
1.1 Information We Collect
● Personal Information: We collect personal data such as name, email,
phone number, address, and payment details when you sign up or use
Movz services.
● Usage Information: Information on how you interact with our platform,
including transport bookings, pages visited, and service usage.
● Location Data: To facilitate transport services, we may collect real-time
location data.
● Cookies: We use cookies to personalize user experiences and enhance
the functionality of our platform.
1.2 How We Use Your Information
● Service Provision: To manage your transport bookings, process
payments, and fulfill services.
● Communication: To provide service-related updates, booking
notifications, and promotional information (which you can opt-out of).
● Legal Compliance: To fulfill legal obligations and ensure the security of
our services.
1.3 Data Sharing
● Partners: We share information with transport partners to fulfill bookings.
● Legal Compliance: We may disclose data as required by law, regulation,
or legal proceedings.
1.4 Data Security
We implement adequate security measures to protect your information from
unauthorized access or alteration. However, please note that no data
transmission over the internet is entirely secure.
1.5 Your Rights
You have the right to access, update, delete, or restrict the processing of your
personal information. Please contact us at [insert contact email] to exercise
these rights
2. Terms of Service (ToS)
2.1 Service Description
Movz provides a digital platform for arranging, booking, and managing transport
services directly between customers and drivers.
2.2 Eligibility
Users must be at least 18 years old to register and use Movz.
2.3 User Responsibilities
Customers must provide accurate information for bookings, and transporters
must comply with all applicable regulations for professional transport services.
2.4 Payment
● Customers: Payment can be made via Swish, credit card, or PayPal.
● Transporters: For corporate clients using invoices, transporters must wait
for payment to be processed after job completion.
2.5 Liability
Movz is not liable for any indirect or consequential damages related to the
services provided through our platform.
2.6 Governing Law
These Terms of Service are governed by Swedish law.
3. Cookie Policy
3.1 Cookies Overview
Cookies are small data files stored on your device when using our platform. They
help enhance your experience by remembering your preferences.
3.2 Types of Cookies
● Essential Cookies: Required for the operation of our platform.
● Analytical Cookies: Help us track user behavior and improve our
services.
3.3 Managing Cookies
You may control cookies through your browser settings; however, this may affect
certain functionalities.
4. User Agreement for Drivers, Companies, and Customers
4.1 Registration
Drivers, companies, and customers must provide accurate and complete
registration information. Drivers must ensure they possess the required
professional permits
4.2 Driver Responsibilities
Drivers are responsible for complying with all applicable transport laws, including
regulations set by Transportstyrelsen, insurance companies, and the police.
Drivers must also ensure safe and secure transport of goods.
4.3 Ratings and Conduct
Movz reserves the right to track driver performance. Any misconduct or
non-compliance may negatively affect a driver’s rating, as future versions of our
platform will include a reputation system.
4.4 User Responsibilities
All users are expected to respect the rights and safety of others. Improper use of
the platform may result in suspension or permanent deactivation.
5. Refund and Cancellation Policy
5.1 Customer Cancellations
Customers can cancel bookings through the platform. Refund eligibility depends
on the timing of cancellation, as specified in our cancellation guidelines.
5.2 Transporter Cancellations
Transporters may cancel bookings due to unforeseen circumstances. Customers
will be notified, and any applicable refund will be processed based on our terms.
5.3 Refund Processing
Refunds, if applicable, will be processed within 14 business days via the original
payment method.
6. Liability Waiver
6.1 Limitation of Liability
Movz and its affiliates are not liable for any indirect, incidental, or punitive
damages arising out of the use of our services. All transporters are independent
contractors, and Movz cannot be held responsible for their actions.
6.2 Customer and Transporter Liability
Transporters are solely responsible for ensuring that they have the necessary
permits and insurance coverage. Customers are liable for providing accurate
details of goods to be transported.
7. Data Security and Retention Policy
7.1 Data Protection
We use industry-standard encryption and secure data storage to protect your
personal information.
7.2 Data Retention
Your personal data is retained only as long as necessary to fulfill the purposes
outlined in this policy. Once no longer needed, data will be securely deleted.
7.3 Data Breaches
In the event of a data breach, we will notify affected individuals and the relevant
authorities as required by GDPR.
8. Insurance and Liability Coverage Disclosure
8.1 Insurance Requirements for Transporters
Transporters must maintain active insurance coverage that meets the minimum
legal requirements for professional transport. Movz does not provide direct
insurance coverage but may assist transporters in connecting with suitable
providers.
8.2 Liability Coverage
Movz is not liable for damages that occur during transport. Transporters are
responsible for ensuring appropriate coverage for transported goods.
9. Compliance and Regulatory Information
9.1 Compliance with Transport Regulations
All drivers and transport companies using the Movz platform must comply with
applicable regulations, including those set by Swedish authorities such as
Transportstyrelsen. Non-compliance will result in termination of the user’s access
to our services
9.2 Driver Permits
Drivers must hold the appropriate professional permits for transport operations.
Movz may facilitate connections for acquiring such permits but is not liable for
ensuring compliance.
9.3 Data Protection Compliance
Movz complies with the General Data Protection Regulation (GDPR) to ensure
the protection of personal data, privacy rights, and transparency.
Contact Us
If you have any questions or concerns regarding these policies, please contact
us at:
Movz AB
Adress:
Sommargatan 101A, 65637 Karlstad, Sverige (Sweden)
Org.nr.: 559267-2462
Email: info@movz.se
Phone: +46-(0) 76 250 67 16